Frequently asked questions

Planning your journey

Whats the cancellation policy?

If you need to cancel your pre-paid reservation, we will off you a grace period of 7 days from the day you made your reservation to cancel it free of charge with no hidden fees. Cancellations on pre-paid reservations more than 7 days after date of booking will incur a cancellation fee. You can find the amounts in the Terms and Conditions.

If you cancel a pay at location reservation, you can cancel free of charge right until the day of collection with no fee or penalty incurred. However, if you fail to pick up your car without cancelling, a No Show/Lost Rental Fee. You can find the amounts in the Terms and Conditions.